Announcement

Collapse
No announcement yet.

Chatbot 9-1-1

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Chatbot 9-1-1

    [Originally published in the January/February 2023 PSC magazine.] By Jeff Winbourne Cities and counties across the United States are reporting staffing shortages within their public safety departments and are looking for solutions. One tecAdd Newhnology being considered is chatbots — or bots — for non-emergency calls and for assistance during significant events. CHATBOT 9-1-1 Can artificial intelligence-powered conversational agents assist public safety? WHAT ARE CHATBOTS? A bot — short for “robot,” also called an internet bot — is a computer program that operates as a call center agent simulating a human responding to questions. Bots are programmed to automate certain...

    More...
Working...
X