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#TeammatesInAction: El Paso Fire Department 911 Communications Division

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  • #TeammatesInAction: El Paso Fire Department 911 Communications Division

    August 3, 2019, started out as a normal day for the public safety telecommunicators at El Paso Fire Department 911 Communications Division. This quickly changed as the influx of calls started pouring in about a male subject who entered a local Walmart with an assault-style rifle and opened fire, ultimately killing 22 people and injuring 24 others. The telecommunicators on duty this day worked together tirelessly and diligently to process all of the incoming calls.  Call takers interrogated callers and analyzed incoming information to help determine the locations of injured shoppers as well as providing lifesaving pre-arrival instructions for those...

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