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APCO Seeks Workgroup Members to Participate in the Revision of APCO’s Standard for Public Safety Communications Incident Handling Process

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  • APCO Seeks Workgroup Members to Participate in the Revision of APCO’s Standard for Public Safety Communications Incident Handling Process

    Alexandria, VA – The Association of Public-Safety Communications Officials (APCO) International has filed a project with the American National Standards Institute (ANSI) and issued a call for participation for workgroup members to participate in the revision of APCO’s Public Safety Communications Incident Handling Process ANSI standard. The Incident Handling Process standard identifies the steps and decision-making points that should be taken while processing public safety requests for service. This modified standard will also address call handling metrics based on empirical data to further refine and improve the overall process. “Processing calls for service is a critical task in the emergency...

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