The Tompkins County Department of Emergency Response is hosting the following APCO courses in June in Ithaca, NY, taught by APCO Adjunct Instructor Natalie Duran:

"Comprehensive Quality for Public Safety Communications"
June 6-7, 2016 0800-1700 (2-day course) - $329/non-APCO members or $309/full APCO members
(My center was able to build a multi-discipline QA/QI program after completion of this course!)
https://apconetforum.org/eweb/Dynami...D-F089CFB96740

"Bullying and Negativity in the Communications Center"
June 8, 2016 0800-1700 (1-day course) - $199/non-APCO members or $179/full APCO members
https://apconetforum.org/eweb/Dynami...A-D76BEC113B34

"Bulling and Negativity in the Communications Center"
June 9, 2016 0800-1700 (1-day course) - $199/non-APCO members or $179/full APCO members
https://apconetforum.org/eweb/Dynami...4-BC4C1BBF3E48

For anyone not familiar with Natalie Duran, she is very popular instructor who retired from Metro-Dade (FL) Fire-Rescue last year and was instrumental to the creation of TERT (Telecommunicator Emergency Response Taskforce). As an incentive to attend the courses, lunch will be included each day.

Please contact me if you have any questions.

Thanks!
Christina