Training Resources


Free Training Resources

Training and development is pivotal to the success of 9-1-1 telecommunicators. The APCO Atlantic Chapter Training Committee has put together a list of Free Training Resources.

Please note that neither the Atlantic Chapter nor the International Association endorses any of the outside trainings or vendors, they are simply resources, and each agency must evaluate them for content and applicability.

APCO webinars are presented originally as live events and then made available as recordings. Most webinars are one-hour and many offer CEUs. Unless otherwise indicated, APCO webinars are free to APCO members. Registration is required in order to provide your personalized access link.

Rockland County & APCO Atlantic:
The Communications Division of the Rockland County Sheriff's Office, in conjunction with the Atlantic Chapter of APCO International, is pleased to present free webinars:

TDD/TTY in the Emergency Communications Center" (12-2020-CDE-06):

Click Here

Considerations for Bariatric Victims (04-2019-CDE-05):

Click Here

Terrorism Awareness for the Public Safety Telecommunicator (11-2019-CDE-05):

Click Here

The Path to P33 - Strategies for Earning the APCO Agency Training Program Certification (09-2020-CDE-06):

Click Here

Denise Amber Lee Foundation Webinar Series:
The Foundation is proud to have partnered with several presenters from around the country to tell riveting stories and valuable lessons for the industry. All webinars will be held around the fourth Wednesday of every month at 2 PM Eastern / 11 AM Pacific, with no cost per attendee

Justice Clearinghouse Virtual Conference:
As a peer-to-peer educational environment, we offer a year-round “virtual conference” for budget-challenged and time-starved justice professionals to learn from the thought leaders, innovators, researchers, and street-wise, experienced professionals in their fields, without the cost, travel, or time out of the office.

OnStar Public Safety Training:
Interested in learning how OnStar can help first responders in emergency events? OnStar Public Safety Training is available at no cost. This hour-long self-paced interactive contains a course completion certificate and has been approved for continuing education credit.

RapidSOS Portal Training:
Training for agencies currently utilizing RapidSOS.
RapidSOS Webinars and Resources:

National Center for Missing and Exploited Children:
NCMEC provides training, technical assistance, and resources to law enforcement personnel and others who investigate crimes against children, specifically cases of missing and exploited children.

Substance Abuse and Mental Health Services Administration:
Learn more about signs of stress and stress management including additional resources and online trainings.

US Fire Administration:
National Fire Academy (NFA) Online self-study courses are free to fire and emergency services personnel, and international students are welcome. Continuing Education Units (CEUs) are available for most courses. Successful completion is added to your NFA transcript, and you earn an NFA certificate.

Ford 911 Assist:
Ford Motor Company in collaboration with the National Emergency Number Association (NENA) and the Association of Public Safety Communications Officials (APCO) International, has prepared a comprehensive training package to help Call Takers answer 911 Assist® calls confidently and professionally.

Uconnect 9-1-1 service compliance training.

FEMA Independent Study:
The Emergency Management Institute (EMI) offers self-paced courses designed for people who have emergency management responsibilities and the general public. All are offered free-of-charge to those who qualify for enrollment. To get a complete listing of courses, view the list of active courses.

United Institute of Peace Academy:
USIP now offers twelve online introductory courses free of charge on a wide range of foundational topics in conflict management and peacebuilding. Professionals can sharpen their skills to prevent and manage conflict while earning certificates upon completion. These micro-courses are designed for busy professionals in a convenient self-paced format that is available 24/7. Each course is approximately three hours in duration. Full courses are also available for those interested in diving deeper into a topic.

NERRTC Online Training:
Providing awareness level training in a broad range of topics from HazMat and Basic EMS/Mass Prophylaxis to Cybersecurity. Awareness level training is designed to provide a basic understanding of the topic, and in some cases, serve as the pre-requisite training for more advanced training.

Office for Victims of Crime:
Learn from experts Dr. Beth Molnar, Northeastern University, and Karen Kalergis, Northeastern University Consultant, as they provide an overview of the VTT and how to use the toolkit to help your organization become trauma-informed in this recorded webinar.

Northwest Center for Public Health Practice:
The online Stress Reduction Training is designed specifically for 9-1-1 telecommunicators. It is adapted from trainings that have proven helpful for police officers, fire-fighters, and many other groups.

Training 9-1-1 Heroes:
Several free classes offered to telecommunicators.

NSI Training: Public Safety Telecommunications:
The Suspicious Activity Reporting (SAR) Public Safety Telecommunications Training was developed to assist call takers (e.g., 9-1-1 operators) in recognizing what kinds of suspicious behaviors are associated with pre-incident terrorism activities, understanding how and where to report suspicious activity, and protecting privacy, civil rights, and civil liberties when documenting information. This training also provides information about integrating the Nationwide SAR Initiative (NSI) into your organization's operations.

Rave Mobile Safety Internal Education:
Smart911 Training Course at Rave Academy

Northeast Ohio Medical University: Part 1 Part 2 Part 3 Part 4 Part 5
These free online video lectures offered by Northeast Ohio Medical University are for dispatchers answering calls from individuals with an altered mental status. These lectures are intended for the Crisis Intervention Team (CIT) as part of the university's Criminal Justice Coordinating Center of Excellence (CJCCOE). The video lectures also include scenarios, examples, and presentation notes, and they do not require enrollment to view. Many different topics are covered, including checking prior history, establishing rapport, de-escalation, and suicidal callers.

Within The Trenches:
Welcome to Dare to be Great 2020. You are about to join an amazing group of speakers for a virtual conference that was held on April 27-29, 2020. This conference had attendees at six thousand strong and even right now, there are others who continue to register.

APCO Training by State


The APCO Institute has scheduled the following courses for various locations throughout our Chapter.

Registration is now open for all courses.


Active Shooter Incidents for Public Safety Communications New Haven, CT - 6/22/2023 


Active Shooter Incidents for Public Safety Communications  New Haven, CT - 06/23/2023 

Host an APCO Course


Host an APCO Course


Host an APCO Course

New Jersey

Disaster Operations and the Communications Center Edison, Nj     06/29/2023

Fundamentals of Tactical Dispatch  Edison, NJ - 07/31-08/01

Host an APCO Course

New Hampshire

Host an APCO Course

New York

Host an APCO Course


Interested, but can't attend? These courses are also available online.
Did you know that if your agency hosts an APCO Course, you're eligible to receive one complimentary registration for that class?

Find out more.